Our Product
GoCX: The AI Agent That Calls, Texts, Emails and Never Sleeps
GoCX connects to your CRM and handles customer conversations across every channel, resolving routine requests end to end, and handing the rest to your team with the full thread attached. Purpose-built for your industry from day one, in over 500 languages.
Overview
Most support automation fails for the same reason: it’s a generic script wearing your logo. It doesn’t know your vocabulary, can’t reach your systems, and hands every real question to a human anyway. GoCX is built the other way round: specialized vocabulary, workflows and integrations for over 200 industries, connected directly to the CRM and systems of record where the answers actually live. It answers the call, looks up the order, books the appointment, processes the payment or files the claim, then writes the outcome back to your CRM. When a conversation genuinely needs a person, it escalates with the full history attached so nobody starts from scratch.
One AI agent, every market, every language
Voice
Natural phone conversations with interruption handling, real-time lookups and payment capture — inbound support and outbound campaigns on the same agent.
SMS
Two-way text for reminders, status updates, confirmations and quick resolutions that never need a call.
Inbox triage and full replies with thread context, drafted or sent according to the confidence rules you set.
Rich messaging where your customers already are, with the same knowledge and permissions as every other channel.
34 categories · 200+ industries
Specialized vocabulary, workflows and integrations for over 200 industries not a generic script wearing your logo. A sample of what that means in practice:
| Category | What GoCX handles | Integrations |
|---|---|---|
| Healthcare & Medical 8 sub-industries | Medical vocabulary and drug-name recognition, appointment scheduling against real-time calendars, prescription refill requests, full HIPAA compliance with 6-year audit trails | Epic, Cerner, Allscripts |
| Financial Services 8 sub-industries | Secure balance and transaction inquiries, PCI-DSS Level 1 phone payments, proactive fraud alert verification | FIS, Fiserv, Jack Henry |
| Retail & E-Commerce 8 sub-industries | Real-time order status and tracking, returns, exchanges and shipping labels, loyalty points and rewards redemption | Shopify, WooCommerce |
| Telecommunications 6 sub-industries | Line-by-line bill explanation, plan upgrade and downgrade guidance, real-time outage status and ETA | Carrier, ISP and VoIP platforms |
| Travel & Hospitality 6 sub-industries | Multi-segment booking management, real-time flight status and gate changes | GDS |
| Insurance 6 sub-industries | Guided claims filing, real-time claims status, 24/7 First Notice of Loss capture | Policy and claims systems |
| Utilities & Energy 6 sub-industries | Outage reporting and restoration ETAs, bill payment and payment plans, emergency routing for gas leaks | Billing and outage management |
| Government & Public Sector 6 sub-industries | Service eligibility and requirements information, 311 non-emergency request routing, 500+ language support | Municipal case systems |
| Home Services 7 sub-industries | Technician dispatch scheduling, instant quote generation, emergency service triage | Field service platforms |
| Real Estate & Property 6 sub-industries | Automated showing scheduling, maintenance request triage, lease renewal outreach | Property management systems |
Also serving: Education · Legal Services · Automotive · Manufacturing & Industrial · Logistics & Supply Chain · Non-Profit & Charitable · Media & Entertainment · Food & Beverage · Fitness & Wellness · Beauty & Personal Care · Professional Services · Construction & Trades · Agriculture · Pharma & Life Sciences · Sports & Recreation · Events & Weddings · Pet Care & Veterinary · Security Services · Aviation & Marine · Public Transit & Mobility · Childcare & Family Services · Religious & Community Organizations · Consumer Electronics & Tech Support · Energy & Renewable Resources.
From an incoming message to a resolved request automatically
Full conversation, in your CRM.
Every message and detail lands on the record — nothing to copy across, nothing lost.
Live systems, not a static FAQ
Answers come from real-time lookups against your platforms, so status and availability are current.
Escalation with context
When a human is needed, your agent replies where they already work, with the full thread attached.
Frequently Asked Questions
Which channels does GoCX work across?
Which languages does it support?
Over 100 languages and dialects, with real-time code-switching detection when callers mix languages mid-sentence.
Is it built for our industry?
GoCX covers over 200 industries across 34 categories, each with its own specialized vocabulary, workflows and integrations — not a generic script wearing your logo.
What if our industry isn't on the list?
The Universal API Connector and low-code flow builder mean any industry can be modeled in days, not months.
Does it connect to the systems we already use?
Yes — native integrations per industry, including Epic, Cerner and Allscripts for healthcare EHRs, FIS, Fiserv and Jack Henry for core banking, Shopify and WooCommerce for e-commerce, and GDS for travel.
Can it meet our compliance requirements?
Compliance is built into the industry configurations — full HIPAA compliance with six-year audit trails in healthcare, and PCI-DSS Level 1 phone payments in financial services.